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delivery options and costs
- Fedex - standard* $5.50
- *non-continental U.S. shipments including Alaska, Hawaii, Puerto Rico, and US Virgin Islands up to 2 weeks and apo/fpo delivery time is up to 6 weeks.
international shipping delivery times
monday - friday, excluding federal holidays within the united statesgulp --env
return by mail
please contact us directly at firstname.lastname@example.org, and we will be happy to assist you with a return.
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these terms and conditions apply to all users of the site, including, without limitation, users who are contributors of content, information and other materials or services on the site. your access and use of the site will be subject to the version of the terms and conditions posted on the site at the time of use. if you do not agree with the terms and conditions, then you do not have the right to access, view, or otherwise use the site or purchase any cosmetics and, accordingly, you should not do so.
general terms and conditions
unless otherwise noted, the products and services on the site are intended for personal, non-commercial purposes only. you agree to use the site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. except as expressly permitted in these terms and conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the site.
this site is intended for people over the age of 13. you represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence (or have parent/guardian if you are under the age of majority, but over 13), (b) have not previously been suspended or removed from the site, (c) do not have more than one (1) account at any given time for the site; (d) will only provide us with true, accurate, current and complete information if you register for an account and/or orders (defined below). if we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the site or services (or any portion thereof) and (d) that you have full power and authority to enter into the terms and conditions and in doing so will not violate any other agreement to which you are a party.
we cannot guarantee that other users will not copy, modify, distribute or otherwise use the user content that you share. therefore, if you have an idea or information that you would like to keep confidential and/or do not want others to use, do not post it on the site. we and our affiliates are not responsible for any user’s misuse or misappropriation of any user content you post on the site.
review of submissions
we do not routinely review and have no obligation to verify the identity of any users when they are connected to the site or to supervise the user content that has been provided by users. except as provided in these terms, you acknowledge that we may or may not prescreen, monitor, review, edit or delete the user content posted by you and other users on the site. we and our designees retain the right to modify, move, refuse, block or remove any user content, in whole or in part, for any reason or no reason, with or without notice. we and our designees also reserve the right to access, read, preserve, and disclose any information as we reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these terms and conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, users of the site and the public. in any case, we are not responsible or liable for damages of any kind arising from any failure, non-failure, or delay in removing such user content even when we are advised of the possibility of such damages.
by posting user content in or otherwise using any communications service or other interactive service that may be available to you on or through the site from time to time, you agree that you are the sole responsible person and/or entity from which such user content originated. moreover, you agree not to access or use the site for any purpose that is prohibited by these terms and conditions. you are responsible for all of your activity in connection with the site.
we do not control the user content posted on the site and, as such, we make no representations or warranties regarding user content or its truthfulness, accuracy, reliability, integrity or quality. we do not determine whether user content violates the rights of others, and we have no control over whether user content is of a nature that you or other users may find offensive. user content includes the opinions, statements and other content of third parties, not us. you acknowledge and agree that the information and views expressed by you and other users in user content appearing on the site do not necessarily reflect our views or those of our content providers, advertiser, sponsors, affiliated or related entities, and we do not support or endorse any user content or any other content posted by you or any other user on or otherwise accessible through the site. we do not assume, and expressly disclaim, any obligation or liability with respect to user content and no confidential or fiduciary understanding or relationship is established by our receipt or acceptance of any such materials.
our right to use user content
you understand that the technical processing and transmission of the site may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. we assume no responsibility for the deletion or failure to store postings or other information submitted by you or other users of the site.
you agree that you will not harvest, collect or store information about the users of the site or the user content or use such information for any purpose inconsistent with the purpose of the site or for the purpose of transmitting or facilitating transmission of unsolicited advertising, junk or bulk electronic mail or communications. you may not: (i) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or any activities conducted on the site; (iii) bypass any measures we may use to prevent or restrict access to the site or portions thereof (or other accounts, computer systems or networks connected to the site); (iv) run any form of auto-responder or “spam” on the site; (v) use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the site; or (vi) harvest or scrape any content from the site.
we make commercially reasonable efforts to make sure our site reflects truthful and accurate information about the products we sell. the availability of the products and services described on the site, and the descriptions of such products and services, may vary based on location and timing.
contests, sweepstakes, and special offers
this site may, from time to time, promote contests, sweepstakes, and special offers that offer prizes or gifts, or that require you to submit material or information about yourself. each contest has its own rules, which you must read and agree to before you may enter.
intellectual property rights
the site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding user content (collectively “proprietary material”), are protected by copyright, trademark and other laws of the united states, as well as international conventions and the laws of other countries. the proprietary material is owned or controlled by ipsy or by other parties that have provided rights thereto to ipsy
except as otherwise provided in these terms and conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the proprietary material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. modification of the materials appearing on the site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.
claims regarding copyright infringement
notice. if you are a copyright owner or an agent thereof and believe that any user content or other content on the site infringes upon your copyrights, you may submit a notification pursuant to the digital millennium copyright act (“dmca”) by providing our copyright agent with the following information in writing (see 17 u.s.c 512(c)(3) for further detail):
- a physical or electronic signature of the owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
- identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;
- information reasonably sufficient to permit us to contact you, such as your name, address, telephone number, and, if available, your email address;
- a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- a statement, under penalty of perjury, that the information in the above notification is accurate and that you are, or are authorized to act on behalf of, the owner of an exclusive right that is allegedly infringed.
our designated copyright agent to receive notifications of claimed infringement is: dmca agent c/o ipsy, 11 north ellsworth, san mateo, ca 94401; for clarity, only dmca notices should go to the copyright agent; any other feedback, comments, requests for technical support, and other communications should be directed to our customer service. you acknowledge that if you fail to comply with all of the requirements set forth above, your dmca notice may not be valid.
after receiving a claim of infringement, we will process and investigate the claim and will take appropriate actions under the dmca and other applicable intellectual property laws. upon receipt of notices complying or substantially complying with the dmca, we will act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity, and will act expeditiously to remove or disable access to any reference or link to material or activity that is claimed to be infringing. we will take reasonable steps promptly to notify the user that we have removed or disabled access to such material.
if you believe that your user content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent or pursuant to the law, to post and use the content in your user content, you may send a counter-notice containing the following information in writing to the copyright agent:
- your physical or electronic signature;
- identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or access to it was disabled
- a statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content removed or disabled;
- your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal district court in san mateo, california and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
if a proper counter-notice is received by the copyright agent, we may send a copy of the counter-notice to the original complaining party informing that person that we will replace the removed content or cease disabling access to it in 10 business days. unless our designated agent first receives notice from the original complaining party that such party has filed an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after the copyright agent’s receipt of the counter-notice, at our sole discretion.
you may terminate your account at any time. You may also request that your account be terminated at any time by sending an email to email@example.com and requesting your account be deleted. please note that in the event we have deposited special offers or points in your account, you forfeit those offers and they are neither recoverable at a later date, nor redeemable for cash. termination of your account does not remove your obligation to remit payment for products or services you may have ordered and you will still be responsible for any charges you have accrued prior to termination of your account. If you have signed up for a program that deducts from your credit card automatically, you will be responsible for payment of any fees that accrued in conjunction with the terms of that program.
we may, in appropriate circumstances, terminate your account for the site and any or all affiliate websites if we reasonably believe you have violated the terms contained in this pr any other agreement, and/or if you are a repeat offender. if you believe that a user is a repeat offender, please follow the instructions above to contact our copyright agent and provide information sufficient for us to verify that the user is a repeat copyright infringer, or send an email to our customer service department at firstname.lastname@example.org please note that we are under no obligation to remove a third party account at your request if we reasonably believe the account is in good standing.
third party websites and links
you may be able to link to third party websites, services or resources on the internet from the site, and third party websites, services or resources may contain links to the site (collectively, “linked sites”). these sites are provided as a courtesy only. we are not responsible for the content, availability, advertising, products, services or other materials of any such linked sites, or any additional links contained therein, and our inclusion of links to the linked sites on the sites does not imply that we endorse or approve of any materials contained on, or accessible through, the linked sites. in no event shall we be liable, directly or indirectly, to you or any other person or entity for any loss or damage arising from or occasioned by the creation or use of the linked sites or the information or material accessed through these linked sites.
You do not need to register with us if you are just browsing the site, but if you want to make a purchase, you must provide us with your first and last name, your email address, and mailing address, along with your credit card information. you may also be asked to tell us whether you want us to retain your financial payment information. The safety of your credit card information is important to us, and ipsy makes commercially reasonable efforts to help protect the security of information you provide online in connection with a purchase.
you may purchase on our site either by providing us (and our third party vendor, shopify) with your information, including your credit card information. Or you may purchase using paypal, if you have a paypal account. if you make a purchase using paypal, you are agreeing to that company’s terms and conditions.
as do many companies, ipsy’s payment processor uses secure sockets Layer (ssl) technology to help keep your online order information safe. ssl technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than us. you have the option of telling us not to retain this information after the purchase is made. If you choose this option, you will have to re-enter your payment information each time you access the site. we may use information collected from your transaction to improve the site or make offers to you, but we will not use your financial information for purposes other than allowing you to make a purchase.
making a purchase from the ipsy site means, once you enter the checkout page, your computer will begin communicating with our vendor’s server using ssl encryption. You can determine the security of your connection because the first characters of the site address will change from "http" to "https" so long as you are accessing the site through a server that allows this technology. while we cannot guarantee our security measures are 100% secure, the ssl technology is designed to protect your information.
third party merchants
the site may enable you to order and receive products, information and services from businesses that are not owned or operated by us. the purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services or information, opinion or advice ordered or received from such businesses are solely between you and such businesses. we do not endorse, warrant, or guarantee such products, information, or services, and are not liable for the accuracy, completeness, or usefulness of such information or the quality of availability of such products or services. we will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of such products, services, or information, or for ensuring the confidentiality of your transactions.
advertisements, sponsorships, co-promotions and other partnerships
we may display advertisements for the goods and services of a third party on the site, including in connection with co-promotions, sponsorships and other similar partnership arrangements. we do not endorse or represent and are not responsible for the safety, quality, accuracy, reliability, integrity or legality of any such advertised goods or services.
you may be invited or asked to attend events we sponsor or events held by other members and users of the site which are not in any way associated with us (collectively, “events”). your participation in any events is at your own risk and you agree to release and hold us, our subsidiaries, agents, distributors and affiliates, and our officers, directors and employees harmless from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, any injury or death to you or your minor children or wards, resulting from attending the events or participation in any activities available at the events.
visitors to the site agree that their use of, and reliance on any advice or information obtained from or through, the site is at their own sole risk. the site is provided “as is” and “as available,” without representation or warranty of any kind, either express or implied. without limitation of the foregoing and to the fullest extent permitted under applicable law, we (including our affiliates, third party content providers, merchants, sponsors, licensors and the like, and their respective directors, officers and employees) specifically disclaim any and all representations and warranties, express or implied, including, but not limited to: (i) any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, or usefulness of the content of the site; and (ii) any warranties of title, warranty of non-infringement, warranties of merchantability or fitness for a particular purpose, or warranties implied by any course of performance or usage of trade. we also make no representations and warranties as to any linked sites and we have no liability or responsibility with respect to your use of such sites. in some instances, content made available on the site may represent the opinions and judgments of providers or users, such as user content. we and our affiliates do not endorse nor shall we or they be responsible or liable for the accuracy or reliability of any opinion, advice or statement made on the site by anyone other than our authorized employees acting in such capacity.
this disclaimer of liability applies to any damages or injuries caused by the site, including, without limitation, those damages or injuries occurring as a result of: (1) any error, omission, deletion, or defect in the content available on the site, or (2) any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of records, information or data, unauthorized access to, alteration of, or use of records, information or data, whether for breach of contract, tort, negligence, defamation, or any other cause of action. we do not warrant or guarantee: (1) that any portion of the site will be free of infection by viruses, worms, trojan horses, or anything else manifesting contaminating or destructive properties; or (2) that access to the site will be uninterrupted or error-free.
we do not warrant or make any representations regarding the use or the results of use of the materials available on the site. you (and not we or any of our affiliates) assume the entire cost of all necessary servicing, repair, or correction.
we do not have any obligation to verify the identity of any person subscribing or using the site. therefore, we decline all liability whatsoever for identity theft or any misuse of your identity or information.
applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
limitation of liability
regardless of the form of action, whether in contract, tort, strict liability, statute or otherwise, in no event will we or our affiliates, including, without limitation, our or their respective officers, directors, employees, agents, partners, suppliers, content providers, successors and assigns, be liable to any party for any direct, indirect, special, exemplary, punitive, incidental, consequential (including, but not limited to, damages for business interruption, wasted expenditure, loss of business and other profits, loss of goodwill, loss of anticipated savings, loss of programs, cost of replacing equipment, software or other goods or services, or loss of records, information or data), or any other damages arising in any way arising out of or related to: (i) the availability, use, reliance on, or inability to use the site any platform applications or any content or other materials on, accessed through or downloaded from the site; or (ii) any claim (including for property damage to your device or computer system) attributable to errors, omissions, or other inaccuracies in, or destructive properties of, the site or the linked sites, or any information, software, products, services or other materials available on or through the site or linked sites, even if we or our affiliates, or our or their respective officers, directors, employees, agents, partners, suppliers, content providers, successors and assigns are aware or shall have been advised of the possibility of such damages. because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the extent permitted by law (thereby minimizing our liability to you to the lowest amount that applicable law permits).
you specifically acknowledge that we shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. your sole and exclusive remedy for any of the above claims or for disputes against us or any of our affiliates is to discontinue your use of the services.
nothing in these terms and conditions shall be deemed to exclude or limit your liability in respect of any indemnity given by you under these terms and conditions.
governing law; general information
we control and operate the site from our offices in the state of california, united states of america. while we invite visitors from all parts of the world to visit the site, visitors acknowledge that the site, and all activities available on and through the site, are governed by the laws of the united states of america and the laws of the state of california. we do not represent that materials on the site are appropriate or available for use in other locations. persons who choose to access the site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
a printed version of the terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the terms and conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
these terms and conditions are the entire agreement between you and us with respect to the site and any user content, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to those matters. if any provision of these terms and conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms and conditions will otherwise remain in full force and effect and enforceable. the failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. no agency, partnership, joint venture, or employment relationship is created as a result of these terms and conditions, and neither party has any authority of any kind to bind the other in any respect.
by using this site, you agree that ipsy at its sole discretion, may require that: (1) any and all disputes and causes of action related to or connected with these terms, the site, and the related offerings shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the american arbitration association and held at the AAA regional office nearest the participant; (2) the federal arbitration act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. under no circumstances will participant be permitted to obtain awards for, and participant hereby waives all rights to claim, punitive, incidental or consequential damages, or any other damages, including attorneys’ fees, other than participant’s actual out-of-pocket expenses (i.e., costs associated with purchasing a product), and participant further waives all rights to have damages multiplied or increased.
any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute.
unless otherwise specified in these terms and conditions, all notices under these terms and conditions will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or email; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.
please feel free to contact us via at email@example.com, or send a letter to em cosmetics, 11 north ellsworth ave, san mateo, ca 94401. you agree that we may send notices to you regarding your use of the site by means of electronic mail, a general notice posted on the site or by written communication delivered either by overnight courier or U.S. mail to your email or mailing address as appearing in our records from time to time.
these terms and conditions were last updated in November, 2015.