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Inclusivity

Accessibility

We're committed to making our website and products accessible to everyone, regardless of ability or technology.

Our Commitment

Accessibility at EM Cosmetics

EM Cosmetics is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make our website inclusive and usable.

Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are working toward that standard and have not yet verified full conformance across every page and every assistive technology. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for all.

What We're Doing

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Keyboard Navigation
We build interactive elements to be reachable and operable by keyboard, with visible focus indicators. If you find a control you cannot reach or operate by keyboard, please tell us and we will fix it.
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Screen Reader Support
We use semantic HTML, ARIA labels, and descriptive alt text so content works with assistive technology. Coverage is not perfect everywhere, and we are still improving it.
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Color Contrast
We aim for text contrast that meets WCAG 2.1 AA (4.5:1 for body text) and review our palette against that target.
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Responsive Design
The site is designed to adapt to different screen sizes, orientations, and zoom up to 200%. Browser zoom is never disabled.
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Clear Language
Product descriptions and site content use clear, concise language to be understandable by the widest audience possible.
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Ongoing Testing
We audit the site with automated tools and keyboard testing, and we are expanding manual screen-reader testing. Accessibility is ongoing work, not a finished state.

Conformance status

Partial conformance with WCAG 2.1 Level AA. Last reviewed July 2026. Known areas we are still working on: manual screen-reader verification across all pages, captions for videos that contain speech, and third-party content we do not control (payment, checkout, and review widgets).

Third-Party Content

While we strive to adhere to accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. Some third-party content (such as embedded videos, social media widgets, or payment processors) may not fully meet accessibility standards. We are actively working with our partners to improve these experiences.

Feedback & Assistance

We welcome your feedback on the accessibility of the EM Cosmetics website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know. We take all feedback seriously and will do our best to address your concerns promptly.

You can reach us at ops@emcosmetics.com or through our Contact page. When contacting us, please include the URL of the page you experienced difficulty with and a description of the issue.

If you need assistance with any part of our website or wish to place an order by phone, our customer support team is happy to help.

Last updated: March 2026