Support
Frequently Asked
Everything you need to know about your orders, products, and policies.
Everything you need to know about your orders, products, and policies.
DHL eCommerce delivery within the US typically takes 2–12 business days after processing. International shipping typically takes 8–20 business days, depending on the destination.
Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. Duties and taxes may apply and are the responsibility of the customer.
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you haven't received a tracking email within 3 business days, please contact us.
Yes. DHL eCommerce shipping is free on US orders of $50 or more. Orders of $49.99 or less have a $5.99 shipping charge.
Domestic returns or exchanges must be requested within 30 days of purchase. A $5.99 return processing fee applies, and exclusions include Final Sale, Sets, and Bundles. International returns are not currently accepted. Please review our Shipping & Returns page for all conditions.
Start a domestic return through the return portal linked on our Shipping & Returns page. Enter your order number and checkout email, select eligible items, and follow the instructions provided by Narvar Returns.
At this time, we don't offer direct exchanges. We recommend returning the unwanted item and placing a new order for the product you'd like instead. This ensures you get your new item as quickly as possible.
Yes, all EM Cosmetics products are 100% cruelty-free. We never test on animals and we do not sell in markets that require animal testing.
Many of our products are vegan. Each product page indicates whether the formula is vegan. We're continuously working to expand our vegan offerings across the line.
Each product page includes detailed shade descriptions and swatch images on various skin tones. If you're still unsure, our customer support team is happy to help you find your perfect match — just reach out.
Most of our products have a shelf life of 12–24 months after opening. Look for the PAO (Period After Opening) symbol on the packaging — it indicates the number of months the product is good for after first use.
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are secured with SSL encryption.
Yes! EM Cosmetics digital gift cards are available in various denominations and can be sent directly to the recipient's email. Gift cards never expire.