SHIPPING & RETURNS
RETURNS AND EXCHANGES
If for any reason you are unsatisfied with your purchase, you may return or exchange your order within 30 days of your purchase date. If your order date has exceeded 30 days, we unfortunately, can not offer a refund or exchange.
Once your return and/or exchange has been initiated and dropped off at your local Post Office we cannot edit your return or exchange.
If you need to make an exchange, please note that we only accept one exchange per product purchased and the exchange item must be equal value of the item originally purchased.
If you wish to return or exchange a product, please do so within 30 days of your purchase date.
- Refunds will be credited to the original form of payment less the cost of return processing fee ($5.99)
- We cannot take returns on overly used products, as determined by EM Cosmetics
- Shipping and handling are not refundable
- Items denoted as "Last Chance" "Final Sale" "Sets" or "Bundles" are not eligible for return
*Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor.
To return merchandise to emcosmetics.com, please follow these easy steps:
Simply visit our return portal here.
Enter your order number and the email address used to complete your purchase.
- Once you have entered your order details, select the item or item(s) you'd like to return or exchange.
- Select a reason for your return or exchange.
- If exchanging, select the product you would like to exchange for. Please keep in mind, the exchange product must be of same value of the original purchased product.
- Once you have completed the return prompts, you will be emailed a prepaid shipping label good for USPS from Narvar Returns (firstname.lastname@example.org) with subject line "EM Cosmetics - Ready to mail your return?"
- Print out the RMA packing slip & prepaid shipping label and affix to your package.
- Please make sure to include the RMA packing slip inside your package. This will allow for our warehouse team to effectively process your return.
- Drop off your package at your local USPS before the due date listed on your prepaid label confirmation email. Once a return label is processed, we have a return/exchange window of 21 days. If we do not receive your package to our warehouse within 21 days of issuing your prepaid shipping label, your return/exchange will be cancelled.
- Once your return has been initiated and dropped off at your local USPS, we can no longer make edits to the return.
- Once your return has been received at our fulfillment center please allow 5-7 business days for your refund to be posted back to your original form of payment.
- For order exchanges, your exchange order will go into processing once delivered to our warehouse. Please allow 1-3 business days for order processing, and an additional 5-7 business days for delivery. Once your order has shipped you will be emailed with tracking information.
INTERNATIONAL RETURNS & REFUNDS
- Currently, we do not offer any international returns at this time.
- If an international order is returned to us as a return to sender shipment, in which the recipient refuses to accept the shipment, we will process a refund (minus the shipping cost) back to the original form of payment.
Orders must be placed by 10am PST to start processing the same day
- Processing time typically take within 2-3 business days (Monday - Friday)
- Please allow an additional 2-3 days for orders placed during product launches or sales
- We offer both Domestic and International Shipping via DHL (See below)
|Shipping Method||Cost||Delivery Time|
|DHL eCommerce||$5.99 for orders $49.99 and below||5 to 10 business days|
|FREE for orders $50 and above||5 to 10 business days|
|Shipping Method||Cost||Delivery Time|
|DHL Express||Shipping calculated at checkout||5 to 20 business days|
|$10.99 for orders over $100+||5 to 20 business days|
|WE DON'T SHIP TO|
|China (not including Hong Kong)||Algeria||Spain|
|Cayman Islands||Russia||Sao Tome and the Principe|
|Turks and Caicos Islands||Zambia||Malaysia|
EM Cosmetics SHALL NOT BE LIABLE for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. EM Cosmetics is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
INTERNATIONAL SHIPMENTS + CUSTOMS
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your EM Cosmetics order and/or shipping total. EM Cosmetics is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Email our Customer Service at email@example.com
SALES & PROMOTIONS
All sales and promotions including but not limited to, Last Chance, BOGO, and Build Your Own Bundle are final sale and cannot be returned or exchanged.
Most orders are processed within 48 hours of receipt (processing time does not include weekends, holidays, and holiday weekends). Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.
We accept Visa, Mastercard, Discover, American Express, Google Pay, and PayPal (U.S. and Canada only).
Once you have completed your order, a confirmation email will be sent to the email address associated with your account within 24-48 hours. A link will also be included with tracking information to check the status of your order.
Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons for cancellation are:
- Item(s) not available
- Difficulty in processing payment information
- Cannot ship to address provided
- Duplicate order was placed
- Canceled due to a customer request
ORDER CHANGESPlease contact our customer care team at firstname.lastname@example.org (Monday through Friday, 9 AM to 5:30 PM Pacific Time, excluding holidays and holiday weekends) as soon as possible, and we will let you know if your order can still be changed.